Terms & Conditions:
Prestige Rentals LLC dba Maui On The Fly
last updated 11/2023
Please read throughly as our policies may reflect additional charges to your credit card.
RESERVATIONS & PAYMENTS: We require a credit card number to hold your reservation. We will charge your card for full payment on arrival day. A secure link was sent to you to via email your email quote please add your credit card information, sign our Terms and Conditions and leave your room reservation information. Your reservation is not confirmed until we have received your payment information and all 3 steps have been completed. Additional charges may incur for any items damaged, returned with missing parts/broken, lost, stolen or in need of additional professional cleaning. This additional charge amount will not exceed the replacement cost for the item/items and will be determined at the time the items are returned.
CANCELLATION POLICY: Maui on the Fly on the Fly have a STRICT 72-hour cancellation policy for confirmed rentals, which means we have your credit card & reservation info and you have signed our terms and conditions. All cancellations made prior to 72 hours will be 100% refundable. We understand things happen. Cancellations placed within 72 hours will be charged a 100% of total rental. This includes items turned away at time of delivery. Once we deliver items we do not refund for early return of rental items or items not used. We will also not refund if you accidently booked with another company on island.
DAMAGES: All rental items are inspected before drop off and noted. If there is any damage to rental items the renter will be fully responsible to pay for all damages. We do occasionally miss things in inspection, if there is an issue- please contact us immediately so that we can fix or replace, we will not refund, you will need to contact us to let us fix the situation. We understand there will be normal wear and tear. If damage is beyond repair, renter will be fully responsible to pay for a replacement of equal or fair market value of said product. Renter is also fully responsible if items are lost or stolen. Products must be returned with all accessories and parts intact and in proper working order. All items are subject to availability. Items pictured on our website may vary in color and brand name. If renter returns items in an unusually dirty condition they will be charged a $20 to $40 cleaning fee. As stated in Maui on the Fly waiver. However, if professional cleaning services are required due to excessive soiling such as vomit, sticky substances, markers, crayons or other difficult to remove substances (milk, oatmeal, teething cookies and children's sunscreen) renter will be fully responsible for charges. With the exception of high chairs, table chairs and booster seats, which should be wiped off after each use, Maui on the Fly do not allow food while using the equipment ie: strollers and car seats. Special note on rental items unless otherwise noted items marked for indoor use (bedding, feeding equipment, swings, indoor toys to name a few) must remain indoors/on covered lanais. Products must be returned in the conditions received or an additional cleaning fee of $20-$40 will be applied to the credit card on file.
DELIVERY and ADD ON ORDERS: We now deliver to Upcountry except Hana. All deliveries to West Maui, Kahului, Wailuku, Kihei, Wailea and Upcountry will have a $25 delivery fee. If you are staying at two different locations, we can assist you with transferring the amenities; however, a transfer fee will apply. When staying at a major brand hotel/resort all items will be delivered to your hotel/resorts bell desk noted with your contact information waiting for you to pick up upon arrival. On Maui Marriott Ocean Resort, Honua Kai & Fairmont have specific rules that we will let you know of in your reservation. It is your responsibility to pay your hotel delivery charge shall they charge one if you wish to have the bellman deliver items to your room. If it is possible to deliver larger items (cribs, etc...) before you check in we will do our best to set up and deliver prior to your arrival. If the hotel or condo does not allow this we will deliver items after you arrive which depending on time of your arrival may result in an afterhours delivery fee (after 4pm). If you will be staying in a private residence or condo it is REQUIRED that you send us the property managers name & contact number. We will do our best to have your items set up prior to your arrival. However, you are responsible to notify your accommodations/property manager in advance to let them know we will be in touch with them to arrange delivery & set up prior to your arrival. Failure to do so may result in additional delivery fees. We have specific times for delivery and anything needed outside of these times will require a $25 delivery fee. If you find that you are in need of additional items or want to “upgrade” an item once you have arrived, we are happy to accommodate your request based on availability, however a return trip delivery fee will be applied to your total.
AIRPORT DELIVERY : We are now delivering to the airport given that you will give us a 3 day notice before your arrival.
RENTAL RETURNS: All rentals should be ready between 8:00am-10:00am to be picked up on the day of departure, unless other arrangements have been made. Equipment that is unable to be retrieved at the time our driver is there to pick up will result in a charge of additional day(s) rental plus a return trip fee of $50.00.If you want to extend your rental you need to contact Maui on the Fly or Kona on the Fly at least 48 hours ahead of time. Depending on reservations we can’t guarantee the extension of rental time. There is a $25 fee for rental extensions on pick up day.
LAST MINUTE BOOKINGS Made within 48 hours of arrival are subject to a rush order fee of $15.00.
1-2 day booking may also be subjected to a cleaning fee of $5-$7.
CONSENT FOR COMMUNICATION: By using the services of Maui on the Fly, you consent to receive communications from us regarding your reservation requests or orders. These communications may be in the form of emails, short message service (SMS) messages, or phone calls.